Refund Policy

Do Best to Support

Due to the COVID-19, the products sold do not accept returns.

Customers who want to would like to look at the finished items before shipping, could not accept full refund if they do not like the items, or the customers have to pay 70% amount of the charge if they won't accept the items.

Return Policy

The standard return policy for Made-to-Order personalized dress is "no returns", it makes it difficult for us to change or cancel your order. So, order confirmation MUST HAVE before we begin preparing your order. We look forward to getting dear customer support and make a perfect dress for you. We will do our best to support your request.

Rush Order Charge, Custom Measurements Dresses and Custom Made Fee Never Refund!

General Return Policies
Contact Customer Service to initiate the return process within 3 days upon receiving your item(s).

Please note: we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package.

Mis-shipped products: Once we have confirmed your mis-shipped items (item shipped different from item ordered), we will be responsible for the item exchange and postage. You may also return the product and get a full refund including postage.
Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.
This return policy does not apply to our business resellers. Please contact us for additional instructions.
We refund the price you purchased your item at. Bonus points/coupon are not refundable.
Specific Policies for Our Items
Order Cancellation
We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was formulated with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.

Cancellation Policy
Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.

Orders canceled within 24 hours of payment,we will charge 25%.
Orders canceled over 24 hours after payment, we will charge 75%.
72 hours after payment, the order can NOT be canceled.  
How to cancel an order that hasn't been paid?
Orders will be automatically canceled without payment within 7 days.
Once your order has been shipped, it can no longer be canceled.

Customers who want to would like to look at the finished items before shipping, could not accept full refund if they do not like the items, or the customers have to pay 70% amount of the charge if they won't accept the items.

Why buyers need to pay for cancellations?

Many customers maliciously cancel orders for various reasons, so our company has issued these policies, because canceling orders halfway will cause us a lot of losses,since all our dresses are not in stock, but brand new and custom made for each order.


Replacement or Refund
Your satisfaction is of the utmost importance to us. Upon the arrival of your package, it is suggested that you check the dress to make sure it has been made in accordance with your order specifications. Please try on your dress as soon as possible without altering, washing the dress, or removing the tag. Please note that you need to contact us to initiate the returning process.

If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. You will be responsible for all return shipping costs.

After the buyer and seller have reached a return agreement,
 the buyer must provide a valid logistics order number within two days, 
otherwise the return agreement is cancelled.



Defective, Damaged or Mis-shipped Items
You are qualified to get a full refund if your items are defective, damaged or mis-shipped. If you believe your items were damaged during delivery, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.

Sizing or Fitting Issues
As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your dress will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications.

Size Deviation
If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we will reimburse you up to 30% of the product purchase price (excluding shipping cost). Should you choose this option, please remember to request a receipt from your tailor. Copy of the receipt must be provided to request reimbursement.

Item is the size you ordered but does not fit
Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.

Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, re-sizing may not be possible.

Color Mismatch
The settings of your computer screen may alter the color of the pictures shown on the site. Slight color aberration may not mean that the dress is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.

Items that cannot be returned or exchanged
1. No returns and no exchanges for personalized items.

2. No returns and no exchanges for perishables, earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc) due to hygienic reasons.

Return Process
1. Please contact Customer Service by email on our site within 3 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.

We reserve the right not to accept the returns without prior approval from our Customer Service.

2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please DO NOT use the expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Please keep the tracking number safe.

3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.

All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.

Please Note NarsBridal reserve the right not to process the refund if they are returned in unacceptable condition.